We want you to be completely satisfied with PDFFixNow. If you're not happy with your purchase, we offer a straightforward refund policy.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all paid subscriptions. If you're not satisfied with PDFFixNow for any reason, you can request a full refund within 30 days of your initial purchase.
Important Notes:
- The 30-day period starts from the date of your first payment
- Refunds apply to the initial purchase only, not to renewal payments
- You must request a refund within the 30-day window
- Once processed, refunds typically appear in your account within 5-10 business days
2. Eligibility for Refunds
You are eligible for a refund if:
- You request a refund within 30 days of your initial purchase
- You have not violated our Terms of Use
- Your account is in good standing
- You provide a valid reason for the refund request
3. Non-Refundable Items
The following are not eligible for refunds:
- Subscription Renewals: Renewal payments are not refundable. You must cancel before the renewal date to avoid being charged
- Partial Months: We do not offer prorated refunds for partial subscription periods
- Violations: Accounts terminated for violations of our Terms of Use
- Free Trials: Free trial usage (no refund necessary as no payment was made)
- After 30 Days: Requests made after the 30-day guarantee period
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at refunds@pdffixnow.com
- Include the following information in your email:
- Your account email address
- Order/Transaction ID
- Date of purchase
- Reason for refund request
- Our team will review your request and respond within 2-3 business days
- If approved, your refund will be processed within 5-7 business days
5. Refund Processing
Once we approve your refund request:
- The refund will be processed to your original payment method
- You will receive an email confirmation
- Refunds typically appear in your account within 5-10 business days (depending on your bank or payment provider)
- Your premium access will be immediately revoked upon refund approval
6. Subscription Cancellation
If you wish to cancel your subscription without requesting a refund:
- You can cancel anytime from your account settings
- Upon cancellation, you'll continue to have access until the end of your current billing period
- You will not be charged for the next billing cycle
- No refund will be provided for the remaining time in your current billing period
7. Special Circumstances
We understand that special circumstances may arise. If you have a situation not covered by this policy, please contact our support team. We will review requests on a case-by-case basis and may offer:
- Account credits
- Extended trial periods
- Alternative solutions
- Exceptional refunds in warranted cases
8. Technical Issues
If you experience technical issues that prevent you from using our service:
- Contact our support team immediately at support@PDFFixNow.com
- We will work to resolve the issue promptly
- If we cannot resolve the issue within a reasonable timeframe, a refund may be granted
- We may request screenshots or error logs to help diagnose the problem
9. Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback with your credit card company:
- Chargebacks can result in immediate account termination
- We can often resolve issues more quickly through direct communication
- Fraudulent chargebacks may result in legal action
- Our refund policy is designed to be fair and straightforward
10. Enterprise and Custom Plans
Refund policies for Enterprise and custom plans may differ from our standard policy:
- Refund terms are typically specified in your contract
- Contact your account manager for refund requests
- Custom arrangements may require different processing times
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will:
- Be posted on this page with an updated "Last updated" date
- Apply to purchases made after the effective date of the change
- Not affect refund requests for purchases made before the change
12. Contact Us
If you have any questions about our Refund Policy, please contact us:
Quick Summary
- 30-day money-back guarantee on all initial purchases
- Request refunds via refunds@pdffixnow.com
- Refunds processed within 5-10 business days
- Renewals and partial months are non-refundable
- Cancel anytime - no questions asked