Refund Policy

We want you to be completely satisfied with PDFFixNow. If you're not happy with your purchase, we offer a straightforward refund policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you're not satisfied with PDFFixNow for any reason, you can request a full refund within 30 days of your initial purchase.

Important Notes:

• The 30-day period starts from the date of your first payment
• Refunds apply to the initial purchase only, not to renewal payments
• You must request a refund within the 30-day window
• Once processed, refunds typically appear in your account within 5-10 business days

2. Eligibility for Refunds

You are eligible for a refund if:

• You request a refund within 30 days of your initial purchase
• You have not violated our Terms of Use
• Your account is in good standing
• You provide a valid reason for the refund request

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscription Renewals: Renewal payments are not refundable. You must cancel before the renewal date to avoid being charged
• Partial Months: We do not offer prorated refunds for partial subscription periods
• Violations: Accounts terminated for violations of our Terms of Use
• Free Trials: Free trial usage (no refund necessary as no payment was made)
• After 30 Days: Requests made after the 30-day guarantee period

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at refunds@pdffixnow.com
2. Include the following information in your email:
   • Your account email address
   • Order/Transaction ID
   • Date of purchase
   • Reason for refund request
3. Our team will review your request and respond within 2-3 business days
4. If approved, your refund will be processed within 5-7 business days

5. Refund Processing

Once we approve your refund request:

• The refund will be processed to your original payment method
• You will receive an email confirmation
• Refunds typically appear in your account within 5-10 business days (depending on your bank or payment provider)
• Your premium access will be immediately revoked upon refund approval

6. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund:

• You can cancel anytime from your account settings
• Upon cancellation, you'll continue to have access until the end of your current billing period
• You will not be charged for the next billing cycle
• No refund will be provided for the remaining time in your current billing period

7. Special Circumstances

We understand that special circumstances may arise. If you have a situation not covered by this policy, please contact our support team. We will review requests on a case-by-case basis and may offer:

• Account credits
• Extended trial periods
• Alternative solutions
• Exceptional refunds in warranted cases

8. Technical Issues

If you experience technical issues that prevent you from using our service:

• Contact our support team immediately at support@PDFFixNow.com
• We will work to resolve the issue promptly
• If we cannot resolve the issue within a reasonable timeframe, a refund may be granted
• We may request screenshots or error logs to help diagnose the problem

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your credit card company:

• Chargebacks can result in immediate account termination
• We can often resolve issues more quickly through direct communication
• Fraudulent chargebacks may result in legal action
• Our refund policy is designed to be fair and straightforward

10. Enterprise and Custom Plans

Refund policies for Enterprise and custom plans may differ from our standard policy:

• Refund terms are typically specified in your contract
• Contact your account manager for refund requests
• Custom arrangements may require different processing times

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last updated" date
• Apply to purchases made after the effective date of the change
• Not affect refund requests for purchases made before the change

12. Contact Us

If you have any questions about our Refund Policy, please contact us: