At PdfFixNow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Contact us through our contact form
- Purchase a subscription
This information may include:
- Name and email address
- Billing information (processed securely through third-party payment processors)
- Profile information
- Communication preferences
1.2 File Data
When you upload files to PdfFixNow:
- Files are temporarily stored on our servers for processing
- Files are automatically deleted after 1 hour
- We do not access, view, or analyze the content of your files except as necessary to provide the service
1.3 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages visited and time spent on pages
- Date and time of visit
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your transactions
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Send you marketing communications (with your consent)
- Improve our website and services
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security breaches
- Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: All data transmitted to and from our servers is encrypted using SSL/TLS
- Secure Storage: Files are stored on secure servers with restricted access
- Automatic Deletion: Uploaded files are automatically deleted after 24 hours
- Access Controls: Limited employee access to personal data
- Regular Audits: We conduct regular security audits and updates
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize content and advertising
- Improve our services
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyze data, including:
- Google Analytics: For website analytics
- Payment Processors: For processing payments (we do not store credit card information)
- Email Service Providers: For sending transactional and marketing emails
These third parties have their own privacy policies governing the use of your information.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
7. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have certain data protection rights, including:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@PdfFixNow.com.
8. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your personal information.
10. Data Retention
We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, including:
- Account Data: Until you delete your account
- Transaction Data: As required by law (typically 7 years)
- Uploaded Files: 24 hours from upload (unless you choose cloud storage)
- Analytics Data: Up to 26 months
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for material changes)
Your continued use of the service after any changes constitutes your acceptance of the new Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
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